Your questions answered

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success. Here you can find answers to frequently asked questions about Marshmallow Inc. products, orders, and policies. If you can't find what you're looking for, feel free to contact us directly!

Frequently asked questions

It all began with a simple idea fueled by a deep passion for homemade marshmallows. As a small business, Marshmallow Inc. prides itself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. We're here to answer your questions and make your experience as sweet as our treats.

What are the most common questions people ask about your marshmallows?
On this page, people can ask any questions or even share their experiences about our homemade marshmallows, including ingredients, storage tips, or suitability as gifts.

How do I place an order with Marshmallow Inc.?
You can place orders directly through our website, [[website]]. We offer various marshmallow packs and single-pack flavours. If you have any special requests, please contact us at [[email]] or [[phonenumber]].

What is your return policy?
We want you to be completely satisfied with your Marshmallow Inc. order. If you're not happy with your purchase, please contact us within [[number]] days of receiving your order to discuss returns or exchanges. Your satisfaction is our priority.

What are the ingredients in your marshmallows?
Our marshmallows are homemade with high-quality ingredients. Specific ingredient lists for each flavour are available on their respective product pages. Please note any allergen information listed.

How should I store my marshmallows?
For optimal freshness, store your Marshmallow Inc. marshmallows in an airtight container at room temperature, away from direct sunlight and heat. They are best enjoyed within [[number]] weeks of purchase.

Are your marshmallows suitable for gifting?
Absolutely! Our homemade marshmallows make delightful gifts for any occasion. We offer various packaging options, and you can even customize your order for special events. Contact us for more details.

What are your shipping and delivery times?
We ship across Canada from Dartmouth, Nova Scotia. Standard shipping usually takes [[number]] to [[number]] business days. Expedited options are also available. You'll receive a tracking number once your order ships.

Got more questions?

We're always here to help. If you haven't found the answer to your question, or just want to share your feedback, reach out to us directly. We're dedicated to making your Marshmallow Inc. experience as delightful as possible.